ABOUT AUTO ASSIST

WHAT IS AUTO ASSIST?

At Auto Assist, we understand that unexpected vehicle troubles can be stressful, and that's why we are dedicated to providing reliable and efficient roadside assistance services. Our team is here to assist you whenever you need a helping hand on the road. With our user-friendly app, Auto Assist, and a comprehensive range of services and products, we strive to make your journey safer and more convenient.

HOW CAN I GET ASSISTANCE IF I NEED IT?

Download our Auto Assist app

SHIPPING, RETURN & EXCHANGES

HOW LONG DOES IT TAKE FOR ORDERS TO REACH THEIR DESTINATIONS?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 7-10 business days of your order date. This may be a little longer for international delivery.

* DELIVERY TIME= Processing Time + Shipping Time
* These shipping times are estimates, not guarantees but we always strive to get your order to you as soon as possible.

AM I GOING TO RECEIVE THE ORDER ON TIME?

If you want the order to arrive in time, please order it at least 1-2 weeks before the moment you need it to arrive.

ARE THE ITEMS SHIPPED TOGETHER?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

DO YOU OFFER FREE SHIPPING?

Yes. FREE shipping on orders over $99

CAN I CHANGE MY SHIPPING ADDRESS?

Yes, you can change your address before the item is shipped by contacting us.

DO YOU SHIP INTERNATIONALLY?

Yes, but some products cannot be shipped to international destinations so please submit a message to us from the Contact us page if you can't see your country listed at the checkout and would like to discuss international ordering options.

CAN I GET A REFUND, DO A RETURN, OR AN EXCHANGE FOR THE PRODUCT I ORDERED?

Yes, we have a hassle-free return policy. If you're not completely satisfied with your purchase, please contact us within our specified return period, and we'll guide you through the return process. Depending on the problem, you will be fully or partially refunded.

ORDER & PAYMENT

CAN I TRACK MY ORDER?

Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

HOW DO I PLACE AN ORDER?

To add an item to your cart, select ADD TO CART on the product page. After you finish shopping, review all items in your shopping cart to verify the quantity and other informations. When you are ready to order, select the CHECKOUT button located in your shopping cart. Enter a Shipping Address. Select your method of PAYMENT.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit & debit cards, Shop Pay, Apple Pay, Facebook Pay, Google Pay as well as PayPal. You can choose the option that's most convenient for you during the checkout process.

OTHERS

CAN'T FIND WHAT ARE YOU LOOKING FOR?

Get in touch with us anytime you need assistance by clicking our CONTACT page. We are always here to help you out.